I have a blackberry. It is an old model, the bold 9000. It really isn’t much to look at and every once in a while the screen flickers. Yet I love my phone to bits; except for the battery life bit, that sucks. So renewing my services is something I do every month, and I have for a while. This month though I wanted to change pay plans (new job, I need more email), so I tried, and failed. No harm though in the modern age you can always get help from the professionals Right?
@Woozie_M Hi, you have an active Blackberry subscription that expires on 10th July 2012. ^PK — Safaricom Limited (@SafaricomLtd) July 9, 2012
@SafaricomLtd which is tomorrow, I have to wait until it’s expired to renew? — Michael Onsando (@Woozie_M) July 9, 2012
@Woozie_M correct, allow for expiry. ^PK — Safaricom Limited (@SafaricomLtd) July 9, 2012
@Woozie_M Once service expires you can activate immediately hence no time spent without a subscription. ^PK — Safaricom Limited (@SafaricomLtd) July 9, 2012
@SafaricomLtd okay, but a little bit inconvenient to say the least. Anyway thanks, I will set a reminder or something. — Michael Onsando (@Woozie_M) July 9, 2012
It seemed pretty redundant to me that I have to wait until it expires. Anyway today morning I woke up bright and early and made sure I renewed my bundle before I used the 1000 bob airtime on pointless calls, let alone calls with a point. Again I got the message “You already have an active blackberry service that expires on 10 – Jul – 2012” I felt like replying “That’s today!” Instead I did this.
@SafaricomLtd 10th July. I still can’t renew. Do I have to wait for the second it expires? #blackberryservices cc @BlackBerrykenya — Michael Onsando (@Woozie_M) July 10, 2012
@Woozie_M Expiry at midnight, you will get an SMS. ^PK
— Safaricom Limited (@SafaricomLtd) July 10, 2012
And here’s is where it got fun:
@bkoskei @SafaricomLtd @BlackBerrykenya If I am busy when it expires, my apps and things will be running and it will eat into my airtime. — Michael Onsando (@Woozie_M) July 10, 2012
@bkoskei @SafaricomLtd @BlackBerrykenya which I have been told will come at midnight. Why can’t I just renew now? That’s my question. — Michael Onsando (@Woozie_M) July 10, 2012
@Woozie_M BB phones are so smart they come with reminders its time you put them to use.@SafaricomLtd @BlackBerrykenya — Bethwel®(@bkoskei) July 10, 2012 @Woozie_M Good, then switch off phone and your apps won’t run. Activate first thing you wake up.@SafaricomLtd @BlackBerrykenya
— Bethwel®(@bkoskei) July 10, 2012
@bkoskei @SafaricomLtd @BlackBerrykenya Yes, and that is juts super convenient for me. — Michael Onsando (@Woozie_M) July 10, 2012
@bkoskei @Woozie_M @SafaricomLtd @BlackBerrykenya BOSS is this your first time to use BB? Chill out, it ain’t the end of the world. RELAX — cyril mukhunji (@cyrilmukhunji) July 10, 2012
Mshow RT @cyrilmukhunji: @bkoskei @Woozie_M @SafaricomLtd @BlackBerrykenya BOSS is this your first time to use … m.tmi.me/tbu1T — Bethwel®(@bkoskei) July 10, 2012
In case you were wondering the Bethwell guy is one of the customer care reps and The other guy (Cyril) works for Mamuma networks, blackberry’s leading support company in Nairobi (the little shop in hurlingham)
So that was my morning and I don’t know who was more bored. Them for taking their time to seek me out and try to make me look like an idiot, or me for taking the time to compile all this information and post it here.
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